Privacy Policy
Privacy Policy
Effective Date: August 1, 2025
At Kane’s Koatings Australia Pty Ltd (“we”, “our”, “us”), your privacy is important to us.
This Privacy Policy outlines how we manage personal information in accordance with the
Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By visiting our website or engaging our services, you consent to the practices outlined in this policy.
1. Collection of Personal Information
- Full name
- Contact details (email address, phone number, residential or business address)
- Information about your painting or property services enquiry
- Any information you provide via web forms, email, phone calls or social media
We may also collect non-identifying data when you visit our website, such as:
- IP address
- Browser type
- Device information
- Pages accessed and time spent on the site
2. How We Collect Information
We collect your personal information when you:
- Request a quote or book a service
- Submit an enquiry via our website or email
- Communicate with us by phone or in person
- Engage with us through social media platforms
We may also use cookies and similar technologies to track website usage and improve user experience.
3. Purpose of Collection
We collect, hold, use and disclose your personal information to:
- Provide painting and property improvement services
- Issue quotations and respond to enquiries
- Deliver customer service and manage bookings
- Send promotional communications (if you have opted in)
- Improve our website and services
- Comply with legal and regulatory obligations
4. Disclosure of Personal Information
We will not sell or rent your personal information. We may disclose your information to:
- Contractors and subcontractors engaged to deliver our services
- IT service providers or marketing platforms (e.g., for email communications)
- Professional advisers (e.g., legal or accounting firms)
- Government agencies or regulators as required by law)
Where possible, we ensure third parties are contractually bound to handle your information in accordance with the APPs.
5. Storage and Security
- Secure servers
- Restricted access controls
- Routine system and data backups
When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
6. Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, out of date or incomplete.
7. Website Cookies and Analytics
Our website uses cookies to collect non-identifiable information about user behaviour. This helps us monitor website performance and improve user experience. You may manage or disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties and encourage you to review their individual privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The most current version will always be available on our website.